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Web Self-Care or eCare refers to the processes and Internet capabilities used to gather and manage information about existing customers. The company can use this information to guide marketing, sales, and customer service activities that identify, attract and maintain profitable customers.The objectives is to increase consumer satisfaction and profitability and to create customer-driven offerings.

This feature offers customer support in the following ways:

  • e-Payment of Bill
  • View Billing and Payment History
  • Subscription to Plans & Change Plans Online
  • Change User details
  • Online service support and Help

Benefits

End User: Convenience to the end user by enabling online payment and viewing of bills

Service Provider: Reduce the amount of labor; supply cost, and processing time by handling bills and payment online.

Improved Business Analysis: enables the service provider to identify and focus special attention on the most profitable customers and potential customers


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